Terms & Conditions
By placing an order with Hamza Arcan, you accept the following terms and conditions:
All orders are deemed to be an offer by the buyer to purchase the goods on these terms and conditions.
Any variation to these terms and conditions (including any special terms and conditions agreed between the parties) shall not be effective unless agreed in writing by Hamza Arcan.
1. Goods
1.1 The goods shall be supplied in accordance with the description contained in this website and Hamza Arcan warrant that the goods will reasonably correspond to the description on this website at the time of delivery.
1.2 The price shall be the price quoted on this website at the time of receipt of the order.
1.3 The buyer may add to the order at any time before dispatch of the original previous order but additional delivery charges may be incurred in accordance with those published on this website.
1.4 Images on this website are for illustration only. Reproductions of colour are as accurate as possible.
1.5 Hamza Arcan will accept orders by internet, telephone, post or in person.
1.6 Hamza Arcan shall notify the buyer using email or details provided by the buyer of the date and method of dispatch.
1.7 All material on these pages, including logos, icons, photographs and all other artwork is copyright material of Hamza Arcan.
1.8 Copyright shall remain with Hamza Arcan, except in the case of commissioned work.
1.9 As with all original drawings and prints, it is recommended not to place artwork in direct sunlight in order to increase the longevity of the item. Hamza Arcan will not be held responsible for any fading of artwork and once the goods are received this will be the responsibility of the buyer.
2. Delivery
2.1 Delivery of the goods shall be by Royal Mail, unless otherwise stated on this website.
2.2 Delivery shall be made to the buyer’s address or other address for delivery, given in writing at the time of the order.
2.3.The buyer shall make all necessary arrangements to take delivery of the goods whenever they are tendered for delivery.
2.4 Hamza Arcan may deliver separate goods by installments.
2.5 Carriage shall be at the buyer’s risk. Where the goods are collected from Hamza Arcan's address, the risk shall pass to the buyer upon delivery to the buyer.
2.6 Hamza Arcan shall not be bound to deliver the goods until it has received cleared funds for the goods and the delivery charges.
2.7 The buyer shall notify Hamza Arcan of any non-delivery of the consignment within 14 days of the date of dispatch.
2.8 All goods purchased from Hamza Arcan are made to order and delivery of goods could take up to 14 days from the date of order.
3. Returns
3.1 All artwork sold by Hamza Arcan are made to order. Goods are quality checked throughout manufacturing and before dispatch. The buyer therefore cannot return the product for exchange or refund if it has been supplied accurately and as described on the website.
3.2 Returns will only be considered if goods do not accurately reflect their description on this website, in which case the buyer must give Hamza Arcan notice within 7 days of receipt.
3.3 Hamza Arcan will consider refund upon receipt of the returned item. A manufacturing fee may apply to any order not received in good condition. Goods that are returned because they do not accurately reflect the description of the item on this website must be unused, in their original condition and undamaged. They must be in original packaging, well packed and insured for the full amount. In this event a replacement product of the correct specification will take preference over a refund.
3.4 Shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer.
3.5 In the case of damaged goods, the buyer shall inspect the goods on delivery and shall within 48 hours notify Hamza Arcan of the alleged defect or damage, along with photographic evidence, before Hamza Arcan dispatch a replacement. If the buyer shall fail to comply with these provisions the goods shall be conclusively presumed to be in accordance with the contract and free from any defect or damage which would be apparent on a reasonable inspection of the goods, and the buyer shall be deemed to have accepted them.
4. Commissioned Work and Projects
4.1 When placing an order for commissioned work the buyer must clearly state in writing all the information to be included in the project.
4.2 Hamza Arcan will issue a quote to the buyer confirming the cost of the project and any requirements needed from the buyer.
4.3 If the buyer is happy to proceed they will submit the requirements along with a 50% deposit to Hamza Arcan. Once Hamza Arcan have checked that the requirements are suitable for the project, Hamza Arcan will email the buyer with details on how to pay the deposit.
4.4 Hamza Arcan will then supply a design proof to the buyer. The buyer must check the proof and give written confirmation of acceptance and pay the deposit of 50%, or advise Hamza Arcan to make any alterations necessary before Hamza Arcan will proceed with the final piece of personalised artwork.
4.5 Hamza Arcan will not be held responsible for any errors in information provided by the buyer. Any alterations after acceptance of the proof will incur an additional charge.
4.6 The final artwork will be made within six weeks after acceptance of proof.
4.7 Hamza Arcan may accept an earlier delivery at an additional charge if accepted in writing by Hamza Arcan.
4.8 The buyer will be informed upon completion and will pay the remaining 50% of cost, plus postage charge, before the artwork will be sent out for delivery.
4.9 If the project involves more than one item, for example in the case of stationery, any unused items cannot be returned for any refund.
5. Refunds on Cancellation of Commissioned Work
5.1 Cancellation before dispatch will only result in the refund of the delivery charge.
5.2 Cancellation can be made at any time during the design process but any payments made up until this point will not be refunded.
5.3 All commissioned work is considered non-refundable.
